Policies

**ALL SALES ARE FINAL**, however tickets are good indefinitely until redeemed. If you must cancel, you may rebook at a future date of your choice, or you may transfer your tickets to another individual.

Tours proceed rain or shine, so please check the weather report and dress accordingly – rain poncho, umbrella, etc. If weather is threatening, our guide will make the call to delay or reschedule as necessary.

Upon booking tour, you MUST provide a valid cell phone number accepting incoming calls on the day of your tour. In the rare instance that we need to reschedule or delay the tour for unforeseen reasons, we will need to reach your party.

We do not issue paper tickets, and no printed receipt is necessary – we will do roll-call at the time of the tour and check you in by name.

Smoking is NOT permitted on any of our tours.

Any patron who is visibly intoxicated or acting in a manner that is deemed disruptive to the enjoyment of other patrons will be asked to leave the tour WITHOUT REFUND.